A collection of common data from disparate sources that is compiled and presented in summary form.

A subsidiary of, AWAS offers a suite of cloud-computing services that make up an on-demand computing platform. These services operate from 14 geographical regions across the world.

A software component that is added to an existing application that enables the application to be deployed or customised automatically without manual intervention.


A design for a technology service that can be implemented through automation or orchestration.


NIST describes cloud as a model that enables ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services). These resources can be rapidly provisioned and released with minimal management effort or service provider interaction.

A person or entity that has empowered their organisation with the benefits of cloud, while minimising and in some cases eliminating the challenges it brings.

A multi-tenancy that is shared among organisations that share commonalities in computing requirements.


A facility used to house IT infrastructure components.

Ownership, protection and control of data subject to the laws of the jurisdiction or country it resides within.

To build infrastructure or install applications across a large diverse computing platform.


The cloud is elastic, meaning that resource allocation can get bigger or smaller depending on demand. Elasticity enables scalability, which means that the cloud can scale upward for peak demand and downward for lighter demand. Scalability also means that an application can scale when adding users and when application requirements change.

Coding to protect your information assets.

Public or private cloud services that are provided by a third party outside the organisation. A cloud computing environment that is external to the boundaries of the organisation.


Governance connects business focus with IT management to assure the investment in IT generates business value and mitigates the risks associated with IT initiatives.

An application designer that visualises the results of compiling resource modules to build a target architecture, without exposing the application code.


An operational control that defines the timeframe for the availability of a service to ensure the service is consumed cost effectively.

Hybrid cloud computing refers to policy-based and orchestrated service provisioning, use and management, across a mixture of internal and external services hosted on-premise or in a public cloud.


The security discipline that enables the right individuals to access the right resources at the right times for the right reasons. IAM addresses the mission-critical need to ensure appropriate access to resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements.

An authentication platform enabling single sign-on across a variety of end-user devices and applications, consumed as a cloud service.

A standardised, highly automated offering, where compute resources, complemented by storage and networking capabilities are owned and hosted by a service provider and offered to customers on-demand.

Integration in an IT context is the coupling of separate technology components into a larger single system. This can occur by physically connecting hardware components, or interfacing application components through code.

A type of private cloud whose services are provided by an IT department to those in its own organization.

A unique identifier associated with a device on a computer network or the internet, that allows it to be located and contacted using the Internet Protocol (IP) communications.


Physical or virtual devices that distribute application traffic across multiple servers to enhance capacity, performance, and resilience of the hosted service.

The preferred subscription cost proposed by a cloud service provider that offers the best value in meeting an organisations business criteria for consuming the service.


A cloud computing platform and infrastructure created by Microsoft for building, deploying, and managing applications and services through a global network of Microsoft-managed data centers

A method for consuming cloud services based upon the service offered such as Iaas or SaaS.


Logical or physical boundaries established for computer communications to constrain or separate traffic in order to manage network capacity, performance, and security.

A suite of enterprise level data protection software that unifies and automates backup to tape, disk-based, and flash-based storage media across physical and virtual environments for granular and disaster recovery.


The brand name Microsoft uses for a group of software and services subscriptions, which together provide productivity software and related services to subscribers

Computing resources and applications are hosted in a local data centre owned, operated, and managed by individual organisations.

Low-level software that abstracts a computers hardware resources and presents them to applications installed on the hosting computer.

A toolset that co-ordinates and controls automation tasks across multiple application domains for the purpose of deploying or integrating software systems.


PaaS is a cloud service providing all infrastructure to support application development and testing using a consumption based cost model.

A type of cloud computing delivering similar advantages to public cloud, using a proprietary architecture dedicated to a single organisation.

An operational control to determine and restrict the consumption of services to your choice of cloud provider. Eg. AWS or Azure

To implement and make available any IT based service.

A standard computing model whereby resources such as compute, storage and applications are made generally available to multiple organisations over the internet and are consumed using a subscription based cost model.

An open-source configuration management tool that runs on many Unix-like systems as well as on Microsoft Windows, and includes its own declarative language to describe system configuration.


A rule-set to control the geographical location of cloud based infrastructure and data to ensure it complies with corporate or national security guidelines and practices.


A company that primarily provides a customer relationship management (CRM) service which is broken down into several broad categories: Sales Cloud, Service Cloud, Data Cloud (including Jigsaw), Marketing Cloud, Community Cloud (including Chatter), Analytics Cloud, App Cloud, and IoT with over 100,000 customers.

Software that produces information technology (IT) management and monitoring solutions for IT Operations and Cloud computing.

SIAM is a set of practices and an accompanying model and approach that adapt and augment ITIL for managing, governing, and co-ordinating the delivery of services provided by multiple suppliers internal and external to the business organisation.

SOA is an application architecture composed of discrete software modules that have simple, well defined interfaces that can be orchestrated through a loose coupling to perform a required function in a larger solution platform.

Software that everything-as-a-service cloud computing, including platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations.

An operational control that sets the scale of a cloud deployment by the compute resources or number of virtual instances consumed. Eg. A full scale deployment is a 100% sizing policy, while a 50% sizing policy halves the size of resources or instances respectively.


Recycling computer equipment like notebooks and tablets to provide kids with access to the world of the internet.


An inherant dependency created on a single supplier through subscribing to their proprietary services and products.

A computer system emulation based on computer architecture, providing the functionality of a physical computer.

A company that provides cloud and virtualization software and services.


A company providing disaster recovery software for virtualized infrastructure and the cloud.

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